Return & Exchange Policy

ONLINE RETURN POLICY Effective as of: September 3 2024 1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at customerservice@holicowbalm.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange. 2. RETURN SHIPPING. Shipping instructions will be included with your return authorization. 3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 4. CONDITION OF ITEMS. Items may be in any condition. 5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.If you have any questions about this return policy, please contact us at customerservice@holicowbalm.com
IN-STORE RETURN POLICY Effective as of: September 3 20241. EXCHANGES. We allow exchanges only. We do not allow returns. For items purchased in-store, exchanges are accepted within 30 days of the original purchase with a valid receipt or proof of purchase. 2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 3. CONDITION OF ITEMS. Items may be in any condition. 4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.